Privacy Policy

Last Updated: September 21, 2026

Fans Up Media (“Fans Up,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or interact with our website at fansup.com and/or fansupmedia.com (the “Website”), contact us, submit a form, book a consultation, or otherwise interact with us.

By using our Website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

• Personal Information We Collect

  “Personal information” generally means information about an identifiable individual.

  Depending on how you interact with us, we may collect information such as:

  Information you provide directly

  This may include:

  • First and last name

  • Email address

  • Telephone number

  • Company or organization name

  • Job title or role

  • Business information

  • Information about your marketing needs, goals, challenges, or interests

  • Information provided when booking a consultation

  • Information submitted through contact or inquiry forms

  • Any other information you voluntarily provide to us

  We do not require you to provide personal information unless it is reasonably necessary for the purpose for which it is being collected.

  Information collected automatically

  When you visit our Website, certain technical information may be collected automatically, depending on the Website's configuration and the technologies we use. This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • General Website usage information

  • Information about how you interact with Website content

  
  This information may be collected through cookies, analytics technologies, pixels, or similar technologies.

  
  

• How We Use Personal Information

  We may use personal information for purposes including:

  • Responding to inquiries and requests

  • Scheduling and managing consultation appointments

  • Communicating with you about your inquiry or requested services

  • Understanding your business, marketing needs, and objectives

  • Providing and improving our services

  • Preparing proposals, recommendations, or other information requested by you

  • Managing our business relationship with clients and prospective clients

  • Sending information about our services, where permitted by law

  • Understanding how visitors use and interact with our Website

  • Improving our Website, content, marketing, and user experience

  • Protecting the security and integrity of our Website and systems

  • Detecting, preventing, or addressing fraud, security issues, or other misuse

  • Complying with applicable legal and regulatory requirements

  
  We will not use personal information for purposes that are incompatible with the purposes for which it was collected without obtaining additional consent where required.

  
  

• Consent

  Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

  
  Consent may be express or, where permitted by applicable law, implied based on the circumstances and the purpose for which information is provided.

  
  For example, when you voluntarily submit a consultation request containing your contact information, we may use that information to respond to your request and arrange the requested consultation.

  
  You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

  
  Withdrawing consent may affect our ability to provide certain services or respond to certain requests.

  
  

• Marketing Communications

  If you provide your contact information, we may contact you about our services, offers, news, or other marketing communications where permitted by applicable law.

  
  Where required, marketing communications will be sent in accordance with Canada's Anti-Spam Legislation (“CASL”).

  
  You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us directly.

  
  Please note that even if you opt out of marketing communications, we may still contact you regarding an existing business relationship, an inquiry you have made, a consultation you have requested, or other matters where permitted by law.

  
  

• Cookies and Similar Technologies

  Our Website may use cookies and similar technologies to support Website functionality, understand Website usage, improve user experience, and, where applicable, support marketing and advertising activities.

  
  Cookies may allow us or third-party service providers to recognize your browser or device and collect information about how the Website is used.

  
  Depending on the technologies implemented on the Website, these may include analytics, advertising, social media, or other third-party technologies.

  
  You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

  
  Where applicable law requires consent for certain cookies or tracking technologies, we will obtain consent through appropriate mechanisms.

  
  

• Third-Party Service Providers

  We may use third-party service providers to help us operate our Website and business.

  These providers may assist with services such as:

  • Website hosting

  • Website and form functionality

  • Consultation scheduling

  • Email communications

  • Customer relationship management

  • Analytics

  • Advertising and marketing

  • Data storage

  • Website security

  • Payment processing, where applicable

  
  These service providers may process personal information on our behalf and will only receive information reasonably necessary to provide their services.

  
  Some service providers may be located outside Canada. As a result, personal information may be processed or stored in another country and may be subject to the laws of that jurisdiction.

  
  We take reasonable steps to select service providers and manage personal information in accordance with applicable privacy requirements.

  
  

• Disclosure of Personal Information

  We do not sell your personal information. We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Service providers that support our business operations

  • Professional advisors, such as lawyers, accountants, or consultants

  • Government authorities or regulatory bodies where required or permitted by law

  • Parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets, subject to applicable privacy requirements

  • Other parties where you have provided consent

  • Other parties where disclosure is permitted or required by law

  
  We limit disclosure of personal information to what is reasonably necessary for the applicable purpose.

  
  

• Data Retention

  We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain our business and client relationships, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

  
  When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal or business requirements.

  
  

• Safeguarding Personal Information

  We take all reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

• Accessing and Correcting Your Personal Information

  Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.

  
  We may require sufficient information to verify your identity before processing an access or correction request.

  
  If you would like to access or correct your personal information, please contact us using the information provided below.

  
  

• Privacy Questions and Complaints

  If you have questions, concerns, or complaints about how we handle your personal information, we encourage you to contact us directly.

  
  We will make reasonable efforts to investigate and respond to privacy-related concerns.

  
  You may also have the right to contact the applicable privacy regulator in your jurisdiction if you are not satisfied with our response.

  
  For individuals in Canada, the applicable privacy oversight body may depend on the province, the nature of the organization, and the circumstances involved.
  
  

• Children's Privacy

  Our Website and services are intended for businesses and general audiences and are not directed toward children.

  We do not knowingly collect personal information from children where prohibited by applicable law.

  
  

• Third-Party Websites

  Our Website may contain links to third-party websites, platforms, or services.

  
  We are not responsible for the privacy practices, content, or security of third-party websites.

  
  When you leave our Website, we encourage you to review the privacy policy of the third party before providing personal information.

  
  

• Changes to This Privacy Policy

  We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements, or privacy practices.

  
  When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

  
  We encourage you to periodically review this page to stay informed about how we handle personal information.

  
  

• Contact Us

  If you have questions about this Privacy Policy, wish to make a privacy request, or have a concern about how your personal information is handled, please contact us at [email protected].